Frequently Asked Questions
What payment methods do you accept?
We accept the below payment options:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Klarna
- Maestro
- Zip
- Afterpay
- KB Card
- Lotte Card
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom!
How long will it take to receive my order?
- Order cutoff time: 17:00 (GMT+00:00) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
- Order handling time: 1 - 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
- Transit time: 7 - 8 days, delivered Monday to Friday.
What is your return policy?
Our return policy is valid for span30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.
When will I get paid after returning my product?
Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.
How can I track my order?
We will e-mail you a tracking code. You can track your order using our Track Your Order page.
Do you ship internationally?
No, we only ship our products to The United Kingdom.
Can I cancel my order?
Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.
What if I receive a defective or wrong product?
If you receive a defective product, or receive the wrong product please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged product. If you need to return the defective product to us, we will cover the return shipping costs.
What is the process for exchanging a product?
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
Contact Us:
Boutique Name: Gie the Label
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@giethelabel.com
Tel: +31619434107
Customer service hours:
Monday to Sunday: 9:00 to 17:00
(GMT) Greenwich Mean Time (London)
We aim reply to your e-mail within 1 day